Privacy Policy

Last Updated: September 17, 2025
At Grand Wealthy Holdings Limited ("We," "Us," or "Our"), an authorized Shell Lubricants Distributor in Hong Kong, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (gwlubricant.com), purchase Shell Lubricants (such as Shell Rimula R4 X 15W-40), or interact with our services. We comply with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO) and other applicable laws.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or provide us with your personal data.

  1. Information We Collect

    We may collect the following types of information:
    • Personal Information: This includes data that identifies you, such as your name, email address, phone number, billing/shipping address, company name, and payment details (e.g., credit card information) when you place an order, request a quote, or contact us via +852 2728-7138 or email.
    • Non-Personal Information: This includes anonymized data like browser type, IP address, device information, website usage statistics (e.g., pages visited, time spent), and referral sources. We use cookies and similar technologies to collect this (see Section 7).
    • Product-Related Information: When you download Safety Data Sheets (SDS) for products like Shell Rimula R4 X 15W-40 or inquire about handling/storage guidelines, we may collect details about your intended use to provide tailored support.
    • Sensitive Information: We do not intentionally collect sensitive personal data (e.g., health or racial information) unless required for specific services, in which case we will seek your explicit consent.
    Information is collected directly from you (e.g., via forms or orders) or automatically through website analytics tools.

  2. How We Use Your Information

    We use your information for the following purposes:
    • To Process Transactions: To fulfill orders for Shell Lubricants, handle payments, arrange deliveries within Hong Kong, and provide customer support (e.g., confirming orders or responding to inquiries about SDS details like handling precautions in Section 7 of the Shell Rimula SDS).
    • To Communicate: To send order confirmations, updates, promotional offers, or safety alerts (e.g., revisions to SDS documents like the Shell Rimula R4 X 15W-40 SDS dated October 6, 2023). You can opt out of marketing communications at any time.
    • To Improve Services: To analyze website usage, enhance user experience, and develop new features (e.g., based on popular SDS downloads).
    • For Compliance and Safety: To comply with legal obligations under PDPO, ensure safe product use (e.g., sharing SDS information as per Section 1 of the Shell Rimula SDS), and prevent fraud.
    • For Analytics: To generate aggregated, anonymized reports on trends (e.g., demand for specific lubricants in Hong Kong's market).
    We process data only for legitimate business purposes and retain it only as long as necessary (typically 7 years for financial records or until you request deletion).

  3. Sharing Your Information

    We may share your information with:
    • Service Providers: Third parties who assist with operations, such as payment processors, shipping companies (e.g., for delivering products to your address), or IT providers. These parties are bound by confidentiality and PDPO compliance.
    • Shell Affiliates: To fulfill your requests for Shell-specific products or SDS documents, we may share data with Shell Brands International AG or related entities.
    • Legal Authorities: If required by law, court order, or to protect our rights (e.g., in response to a safety incident related to product use as outlined in SDS Section 4).
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
    We do not sell your personal data to third parties. Data shared outside Hong Kong (e.g., with Shell globally) is protected by appropriate safeguards, such as standard contractual clauses.

  4. Data Security

    We implement reasonable security measures to protect your data from unauthorized access, loss, or disclosure, including encryption for payment details, firewalls, and access controls. However, no system is completely secure, and we cannot guarantee absolute security. In case of a data breach, we will notify you and relevant authorities as required by PDPO.

  5. Your Rights

    Under PDPO, you have the right to:
    • Access, correct, or delete your personal data.
    • Object to or restrict processing (e.g., for marketing).
    • Withdraw consent where applicable.
    • Request data portability.
    To exercise these rights, contact us at kk.lo@gwhl.org or +852 2728-7138. We will respond within 40 days, as per PDPO guidelines. There may be a small fee for access requests.

  6. Children's Privacy

    Our website and services are not intended for children under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it promptly.

  7. Cookies and Tracking Technologies

    We use cookies to enhance your experience:
    • Essential Cookies: For website functionality (e.g., remembering your cart for lubricant purchases).
    • Analytics Cookies: To track usage (e.g., via Google Analytics) and improve content, such as popular SDS downloads.
    • Marketing Cookies: To show relevant ads for Shell products.
    You can manage cookies through your browser settings. By using our website, you consent to cookie use.

  8. Links to Third-Party Sites

    Our website may link to external sites (e.g., Shell's official website for additional SDS information). We are not responsible for their privacy practices. Review their policies before providing data.

  9. Changes to This Privacy Policy

    We may update this Policy to reflect changes in our practices or laws. Updates will be posted here with the new "Last Updated" date. Continued use of the website constitutes acceptance of changes.

  10. Contact Us

    • For questions about this Privacy Policy or your data:
      Company: Grand Wealthy Holdings Limited
      Address: 216-218, Texaco Road, Tsuen Wan, N.T., Hong Kong
      Phone: +852 2728-7138
      Email: kk.lo@gwhl.org
We value your privacy and are here to address any concerns.